LIGHT WEIGHT | 
STEEL SAFETY TOE CAP | 
PENETRATION RESISTANT | 
SRC MAX SLIP RESISTANT | 
CME MIDSOLE | 
FUEL OIL & SLIP RESISTANT | 
SAFETY REFLECTIVE PART | 
TOE BUMPER | 
WATERPROOF | 
ANTISTATIC | 
Exchange, Return & Refund Policy
At 9KSAFETYJB, we want every customer to shop with confidence. This policy explains how to request an exchange, return, or refund for products purchased from our website.
Please read the conditions below before submitting your request. Items must not be returned without approval from our support team.
SECTION 1 – TIME LIMIT
You may request an exchange, return, or refund within 30 days from the date of delivery. After 30 days, we cannot offer an exchange, return, or refund.
SECTION 2 – EXCHANGE FIRST
For safety shoes, we prioritize exchanges whenever possible, especially for size or fit issues.
- Size too small
- Size too large
- Uncomfortable fit
- Wrong item received
- Defective or damaged product
The item must be unused, undamaged, complete, and returned in its original packaging.
SECTION 3 – RETURN / REFUND CONDITIONS
To be eligible for a return or refund, the following conditions must be met:
- The item must have been purchased from our website.
- Your order number or proof of purchase is required.
- The item must be unused, undamaged, complete, and in its original packaging.
- The product must be returned in the same condition as received.
- Shipping costs and handling charges are non-refundable unless otherwise approved.
We reserve the right to reject any return that does not meet these conditions. Non-compliant items may be returned to the customer at their own cost.
SECTION 4 – START YOUR REQUEST
To request an exchange, return, or refund, please complete the form below.
- Select your request type: Exchange or Return / Refund.
- Enter your full name.
- Enter your order number.
- Enter your email address.
- Select the reason for your request.
- Submit the form.
SECTION 5 – PROOF REQUIREMENT
For any request related to a defective, damaged, incorrect, or not as described item, photo or video proof is mandatory.
Please send your proof by WhatsApp and include your order number in the message:
Requests without valid photo or video proof may be rejected.
Easy Returns & Exchanges
Simple process. Fast handling. No confusion.
QR Code Return
No printer needed
Show your QR code at the drop-off point.
We handle the label.
Print Return Label
Printer required
Download, print, attach, and drop off your package.
The shipping provider will be automatically assigned and included with your QR code or return label.
—How It Works
Request
Submit your request
Approval
We review your request
Ship
Send your package
Inspection
We check the item
Refund
Processed quickly
Important:
- Items must be unused and in original condition
- Proof (photo/video) is required for damaged or incorrect items
- Do not send items before approval
- Keep your receipt after drop-off
SECTION 6 – APPROVAL & RETURN INSTRUCTIONS
After reviewing your request, our support team will contact you by email or WhatsApp with the next steps. Please do not send any item back before receiving our approval and return instructions.
SECTION 7 – AFTER WE RECEIVE YOUR ITEM
Once your returned item is received and inspected, we will notify you whether your exchange, return, or refund has been approved.
SECTION 8 – REFUND PROCESS
If your refund is approved, please allow 7 to 10 business days for processing. The refund will be issued to your original payment method.
The refund may take additional time to appear depending on your bank, card provider, or payment service.
SECTION 9 – UNDELIVERABLE PACKAGES
Undeliverable packages will not automatically be re-shipped or refunded unless approved by our support team.
SECTION 10 – CONTACT US
If you have any questions about an exchange, return, or refund, please contact us:
Email: [email protected]
WhatsApp: +33 7 80 80 63 19